Home › Forums › temp › Attn: Rev. Robert P. Chrysafis – Cunningham transmiter › I don’t know if my experience was typical
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But it wasn’t good. Saw a low power transmitter, ATU and TIS style antenna aggressively sold to a local institution about 5 years ago and absolutely no customer service at all.
The items were misshipped, damaged and then forwarded to the local customer direct from the misshipped destination. Dead on arrival at the local site.
Weeks of waiting for telephone support, no telephone support provided. LPB begrudgingly agreed to inspect the XMTR, ATU and ANT if shipped both to LPB and back at customer expense, which the customer did.
LPB reported “all A-OK” but when the shipment arrived back from LPB it was in the customer’s original packing and had never been opened by LPB – they just swapped shipping labels, sat on it for a couple of weeks and sent it back.
It doesn’t seem like there is much risk of LPB taking any more orders from the sounds of their current “customer experience promise,” but just in case they come out of the woodwork to try to take someone else’s money, that’s what dealing with them was like for me.